Terms and Conditions

Welcome to Temporada Express SP

We are pleased to welcome you to our studios in São Paulo.

Our units accommodate 2 to 4 guests, depending on the configuration described in the listing.

Studios that accommodate up to 4 people offer 1 queen bed and 1 single trundle bed.

Please note that all units are compact studios between 21m² and 24m², optimized to host up to four people within the natural limitations of space.

Always respect the maximum number of guests stated in the listing. Extra guests are not allowed without prior authorization.

Any cleaning issues, damage, or malfunction must be reported within 2 hours of check-in.

Complaints submitted after this period cannot be considered.

An additional cleaning fee will be charged if the guest:

smokes inside the studio

brings pets (not allowed)

leaves the studio excessively dirty at checkout

Guests are responsible for damages caused by misuse of furniture, appliances, utensils, doors, locks, or linens.

Charges may include:

Repair and maintenance costs

Replacement value of damaged items

Compensation for booking days lost while the unit is unavailable

As a courtesy, we provide linens and initial amenities upon arrival.

Each registered guest receives one full set of bed linen and towels for the entire stay.

We do not provide complimentary replacements or extra sets.

Each studio also receives:

1 dish detergent

1 new kitchen sponge

2 small soaps

2 coffee capsules

2 toilet paper rolls

These are provided only for initial use.

We are not a hotel and do not provide housekeeping, linen change, laundry, or replenishment of amenities.

If needed, guests may use the self-service laundry inside the building (paid service).

Replenishment of consumables (soap, coffee capsules, detergent, toilet paper, etc.) is the guest’s responsibility.

The studio may contain sealed bags with extra linens.

➡️ If any seal is broken without prior authorization, a laundry fee of R$ 50.00 will be charged.

Any linen found after checkout with:

stains

tears

holes

irreversible damage

will be charged at full replacement value, plus applicable laundry fees.

Support hours: Monday to Saturday, 8:00 a.m. to 10:00 p.m.

Phone & messaging: +55 11 9 7077-4950

Emergency assistance is available 24 hours a day.

To validate any reservation and enable building access, completing the automated check-in is mandatory.

After booking confirmation, the guest will receive a WhatsApp message with a secure link to complete the digital check-in, which includes:

Entering personal information

Uploading a valid ID document

Taking a selfie for biometric verification

After completion, the system will register the guest for the building’s facial recognition system, required for access to the building, elevators, studios, and common areas.

➡️ Guests who do not complete the automated check-in will NOT be allowed to enter the building.

The condominium security system automatically blocks entry for unregistered faces.

Temporada Express SP is not responsible for delays caused by incomplete check-in.

A reservation is only considered valid after:

Full payment is confirmed

The digital check-in form is completed

Facial recognition is approved by the condominium system

100% of the rental amount must be paid prior to check-in.

Accepted payment methods: PIX and credit card.

Some bookings may require a security deposit, refunded after inspection.

Check-in: 2:00 p.m. to 10:00 p.m.

Check-out: until 10:00 a.m.

Early check-in and late check-out may be available for an additional fee and subject to availability.

Access to the building is only allowed after successful completion of automated check-in.

After 10 p.m., the building has 24h security, but support via messaging may not be immediately available.

Up to 7 days before check-in → full refund

From 7 days to 24h before check-in → 50% refund

Less than 24h or no-show → no refund

No refunds are given if the guest leaves earlier than planned.

Platforms may apply their own cancellation policies.

➡️ In case of discrepancies, the platform’s rules always prevail.

Changing dates may require a 50% security deposit, refunded after check-in.

If the guest no-shows after the change, the deposit is not refunded.

These services are provided by external companies and may experience temporary outages.

There is no refund for interruptions beyond our control.

Guests are responsible for:

the property and its contents

compliance with condominium rules

behavior of all occupants and visitors

Condominium fines will be charged immediately and may lead to early termination with no refund.

Some buildings do not allow visitors. Contact us before booking if you expect visitors.

The stay may be terminated without refund if the guest:

exceeds maximum occupancy

hosts parties or events

disturbs neighbors

violates condominium rules

uses illegal drugs

brings animals

causes severe damage

fails to pay required fees

Any disputes will be settled in the Court of São Paulo, Brazil.